Return Policy

We gladly accept returns, exchanges, and cancellations

• Start a return within 90 days of delivery

• Ship items back within 90 days of delivery

• Request a cancellation within 1 hour of purchase

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The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive defective (for damage in transit, see below), I can't accept returns for:

• Personalized orders

• Commissioned Items that are not pre-designed by Wild Woodworker.

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Conditions of return:

Buyers are responsible for a 30% restocking fee. A return label can be obtained through our returns portal, which is linked at the bottom of the page on the desktop version of the site. Returns are approved, and labels are generated through this portal. The return label is prepaid by Wild Woodworker, and its cost is deducted from your refund.

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Damaged, Lost or Stolen in Transit?

*Keep Your Shipping Box*

 

Every order is packed by hand to make the trip safely. For extra peace of mind, we offer Seel’s Worry-Free Purchase at checkout. Here’s how transit problems are handled: 

• With Worry-Free Purchase: if your package arrives damaged, is lost, or is stolen, Seel takes care of it. File your claim at resolve.seel.com (the Order Claim link at the bottom of our site) with your email and order number.

• Offered at checkout and not added: damage, loss or theft in transit isn’t covered.

• Not available for your order: we’ll work with you to file a claim with the carrier, and any compensation comes from the carrier’s decision. 

• For a carrier claim, email Support@wildwoodworker.com within 48 hours of delivery with:

 

1. Show Us the Damage: Snap a pic of the damaged item.

2. In the Box: Take a photo of the item still in the original box with all its cozy cushioning (let’s see how it was packed).

3. Packaging Close-Up: Get a shot of the packaging material (bubble wrap, peanuts, etc.).

4. Label Love: Zoom in on the shipping label so we can read that tracking number (starts with 1Z).

5. Box Detective Work: If you spot it, snap a pic of the box manufacturer’s certificate (BMC)—the round stamp on the bottom flap that tells us how tough the box is.

6. The Full Package: Capture two photos showing all six sides of the box (one pic for the top and two sides, another for the bottom and opposite sides).

7. Size Matters: Please include the box dimensions (height, length, and width) in your email.

 

With these pics in hand, we’ll get the carrier claim started right away. Seel may ask for the same photos, so they’re worth taking either way.

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Questions about your order?

Please don't hesitate to contact Support@wildwoodworker if you encounter any issues with your order.