FAQs

For an accurate custom order quote, please provide: 1) A short description of what you want. 2) All dimensions, including angles. Technical drawings are helpful but not required. 3) The material you want. 4) Quantity needed. 5) The use case for your item. 6) Any other specific details to help us understand your needs.

Without the dimensions and angles for your custom piece, we can't give you a precise quote. Accurate measurements are key to crafting your item perfectly. Make sure you have all the details ready before requesting a quote.

YES, You will need to review and approve the technical design of the item that we generate. This process lets us know that we have understood what you want correctly. If you approve a design we send you and and we produce the exact design that we sent to you and you approved to be made, that is the item you will be purchasing. If you approve a design by mistake, we are not able to give a refund for this reason.

Yes, custom items may have additional costs depending on the complexity and materials required. We'll provide a detailed quote before you commit.

Every piece is packed by hand to travel safely. For full protection, add Seel’s Worry-Free Purchase at checkout: if your order arrives damaged, is lost, or is stolen, Seel takes care of it. File your claim at resolve.seel.com with your email and order number.If Worry-Free Purchase was offered and not added, damage, loss or theft in transit isn’t covered. If it wasn’t available for your order, email photos of the item and the box to Support@wildwoodworker.com within 48 hours of delivery, and we’ll work with you to file a claim with the carrier.